Shipping & Returns
Ordering, Payments, Shipping, Handling, Returns, and Cancellations Information
At VenusSuppliesCompany.com our goal is to make purchasing, ordering, and receiving products as simple as possible. Through our experience, customer-minded service, and overall product knowledge, getting what you need has never been easier.
No Minimum Order At VenusSuppliesCompany.com, our motto is Everyone Is Our Customer! Because of this, we make sure there is never a minimum amount needed to receive our low, wholesale prices.
Ways to Order
Online If you are looking to purchase online, you can add your products to your virtual shopping cart by clicking the “BUY NOW” button on each page. This will keep track of the items, and quantity, in a simple and straight-forward list. Once selected, our e-Commerce site will take you through a safe and secure checkout purchasing process.
Over the Phone If you would prefer a more personal touch to your purchasing experience, we have a staff of expertly trained representatives to take your call. Additionally our customer service center is ideal for questions, comments, or concerns. These skilled, seasoned industry veterans give each and every customer insight into the products they need. Call us toll free Monday through Friday 8:00am to 8:00pm EST.
By Fax If sticking to the fax is your ideal means of payment, you may fax us anytime at (215) 256-6480. However, if you are paying by fax please allow for a longer transaction time for payment, processing, and shipment.
Back Orders Unfortunately, there are times that items customers have ordered are not available for delivery immediately. When this occurs, the outstanding balance of the order will ship the moment the product becomes available. We also make sure there are never any additional ship charges in these instances. If you have purchased a back-ordered item, please allow for up to seven to fourteen business days for shipment.
Order Tracking If you would like to follow the logistics of your order, we provide two ways for you to follow and track your products:
Online If you wish to check on your purchases, simply click the link titled “My Account” on the top right-hand corner of VenusSuppliesCompany.com. Once logged in, scroll down to view the page to click on Order and Billing History. On this page you can view all recent and prior orders.
E-mail VenusSuppliesCompany.com also offers customers the opportunity to reach out to our customer service representatives via e-mail for order tracking inquiries. To do so please contact us at info@VenusSuppliesCompany.com, with your account number, order number, or previous order number.
Over the Phone The other option is to contact our Customer Service department directly at (610) 287-2600 They will provide you with a timeline of your purchase, and when it will be delivered.
We accept a variety of Credit Card Options, as well as PayPal.
We Proudly Accept:
- American Express
Credit Application and Purchase Orders In addition to our other purchasing options, we also accept pre-approved purchase orders for businesses. After you submit your Credit Order Application for the business or company chosen, and had your credit history approved, your business you will be able to submit orders via a VenusSuppliesCompany.com account.
Note: If an order is placed online through our "Purchasing Order" option, with an out-of-date, or a non-approved account, your purchase order cannot be used until the approval process has been authorized.
Money Orders and Checks For orders submitted by mail, only money orders and checks are accepted. Cash is not an option. Additionally, there is a mandatory 10 day hold on all checks. After payment is received, the order will be sent out for shipment.
Processing and shipment of an order via an approved purchase account, or a credit or debit card or PayPal, allows the order to be shipped as quickly as possible. Most items are processed for shipment within a 24 hour window once an order is placed.
Shipping Locations VenusSuppliesCompany.com utilizes over 50 warehouses nationwide. This allows us to locate the warehouse closest to our customers, with the products they need, and ship it for the least amount of overall cost. Additionally, our line of professional cleaning chemicals and cleaning products, indicated with a NE green symbol, ship directly from our Pennsylvania warehouse.
Continental US Shipping VenusSuppliesCompany.com has partnered with UPS Ground to meet our customers shipping needs. Orders which contain Hazmat Items or Oversized items or orders with total weight over 300lbs are shipped Freight. Contact our customer service department for orders that require expedient delivery or for orders to be shipped outside of the Continental US. (See the International Shipping section below)
UPS Delivery Time Typically orders that are placed over the phone or through our website are delivered within 1-7 business days within the continental United States.
UPS Available Delivery Days UPS Ground is available for our customers’ shipment needs Monday through Friday (except major holidays). Orders are not shipped on Saturday or Sunday.
Exceptions for UPS Delivery Due to internal protocol, UPS cannot deliver to P.O. Boxes.
Note: Please Note: For orders shipped through UPS Ground, it at UPS's discretion if a signature is required for delivery.
Free Shipping VenusSuppliesCompany.com offers free shipping for orders of $1500.00 or more. To receive this free-shipping, the order must be shipped within the Continental United States. The free shipping offer does not factor in to special order requests or non-stocked items. To be eligible for this offer, all orders have to be processed via the VenusSuppliesCompany.com website. VenusSuppliesCompany.com reserves the option to designate the best shipment method for purchases that are eligible for the free shipping offer.
Note: Note: Some additional charges may be applied for specific cleaning chemicals and products. Additionally, for Misco Corporation cleaning products, please call our customer service center for bulk pricing on these items to receive special discount rate quotes.
International Shipping Thanks to our international shipping partner, Bongo International, we are now able to ship to customers located outside the United States. With Bongo International, our international clientele will be able to pay for all costs for shipment upon checkout, including both taxes and duties. Additionally their purchase information will be protected by the highest levels of security during checkout. They will also be able to enjoy the largest discounts on international shipping rates available. When it comes to the logistics of their packages, each product will be shipped together. This allows for the lowest international shipping costs. Bongo will also provide simple and easy tracking of your order, as well as logistical timetable of 3-8 day transport worldwide.
Handling Fees VenusSuppliesCompany.com does not charge any standard processing or handling fees.
Hazardous Material In select circumstances, UPS may classify an item as potentially-hazardous. Items that fall under this category may have further handling fees through UPS, or may be shipped through LTL or Common Carrier. Please contact our customer service representatives if you are unsure of the shipping method for your order.
Common Carrier and LTL Shipping There are certain instances where items cannot ship through UPS Ground. This can be because of their size, weight, or if the product is viewed as a hazardous material. These items will be ship typically within ten business days of the originally placed order. Delivery will be between three to five business days after the item has been successfully shipped. When shipped to locations such as residential homes through LTL or Common Carrier, orders are delivered only to the customer’s curbside. It will be the customer's responsibility for extra shipping services, as well as any charges that would be incurred from missed deliveries or re-deliveries. Please note that any order with a total weight greater than 300 lbs will be shipped via LTL.
If you wish to return an item, please call (610) 287-2600 or e-mail our customer service department at info@VenusSuppliesCompany.com. Unfortunately we cannot accept returns after 15 days of the delivery date. Some returns may be charged up to a 35% restocking fee. If your order qualifies for return, you will receive a Return Authorization Form, as well as more information on the additional steps within the return process.
Note: Vacuum Cleaners, Outdoor Sheds, Floor Machines, Perishable Items, and Special Orders cannot be returned.
VenusSuppliesCompany.com uses one of the most efficient and prompt processing systems available for online and phone order completion. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent to our warehouse, where it is processed for shipment, it cannot be canceled. If you wish to cancel a placed order, please contact our customer service center as soon after placing the order as possible. You may contact our customer assistance center at (610) 287-2600. Unfortunately, both e-mail and live chat requests will not be accepted.